The Opportunity

Reporting directly to the Depot Manager, responsible for assisting in the daily operations of the department in an efficient, accurate and effective manner. A key focus of the role will be submitting Warranty & Goodwill Claims as well as Elements Claims [Repair & Maintenance Contract] on behalf of our customers. Liaise with manufacturers, suppliers and customers to ensure claims are dealt with effectively and efficiently. Ensure the database is continually updated and invoices are sent out within the agreed timescales.

The Specifics

· To ensure accurate submission of warranty, goodwill and repair / maintenance contract claims, whilst monitoring daily, weekly warranty and repair / maintenance contracts reports.

· Ensuring all administrative functions are carried out in accordance with company policy.

· Reviewing claims reporting systems with the line manager to identify improvements where possible.

· Managing Elements Yearly planners including scheduling of all service, MOT and other statutory compliance appointments.

· Administering claims policy with careful consideration for the best interests of the dealership, manufacturer and customer.

· Keeping accurate records of claims submissions, credits, rejections and customer contributions towards goodwill claims.

· Informing relevant staff of forthcoming recall campaigns and changes in warranty

· Ensuring all frontline staff complete the records correctly when a warranty issue is diagnosed on a vehicle.

· Maintaining relationships with other staff members, specialist repairers and manufacturers' representatives.

· Offering support and guidance to fellow staff members on all warranty related matters.

Some important characteristics we are looking for

· Excellent communication skills with the ability to deal diplomatically with customer, manufacturer’s representatives and colleagues in a polite and professional manner, both written and verbal.

· Experience in the preparation and submission of warranty claims

· Organized with the ability to multitask efficiently

· Flexible and approachable manner

· Self-motivated and able to work under own initiative

· Take accountability for own decisions

· Analytical and methodical approach to problems

· Able to work on initiatives for improvements

· Experienced with computers and a variety of programs

· Act with discretion when dealing with matters of a confidential nature

· Good, sound knowledge of Large Goods Vehicle (Operators License requirements would be advantageous, but not essential)

Benefits of working at Iveco Retail

· 24 days annual leave per year

· Carry over up to 5 days annual leave per year

· 1 x Life Assurance

· Duvet Day

· Company Pensions contribution of up to 5%

· Private Medical Insurance

· Attractive over time rates of up to 130%

· Bonus, incentives and commission schemes

It is a condition of employment that employees may be required to undertake such other duties as may reasonably be required of them. Furthermore, it may be necessary to change the roles and responsibilities from time to time. Management reserves the right to implement such changes.

To Apply:

Please submit your CV detailing your relevant experience to [email protected].

This will be a role offering constant learning, working as part of a committed and collaborative team. We are very passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment.

Iveco Retail wants to work with the best people, no matter their background or qualifications. So, if you are passionate about learning new things, have great experience, talent, and passion, you will fit right in.

Job Type: Full-time

Pay: £27,206.30-£34,635.26 per year
Ability to commute/relocate: Hayes UB3 1EY: reliably commute or plan to relocate before starting work (required)

Licence/Certification: Driving Licence (preferred)

Work authorisation: United Kingdom (required)

Work Location: In person