A very exciting opportunity has arisen for a Service Advisor to join our team at our site in Saltash but moving to our new site in Plymouth in late spring 2025.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

KEY RESPONSIBILITIES

· Liaising with customers on site, via phone and email.
· Liaising with customers in regard to work being carried out on their vehicle.
· Sales and upsell of labour hours.
· Selling service plans along with promotional accessories/programs etc.
· Invoicing and following manufactures warranty procedures.
· Planning and scheduling customers vehicles to coincide with their maintenance plan.
· Customer Satisfaction Follow up phone calls.
· Understand workshop efficiencies and the importance of loading the workshop diary correctly.

KNOWLEDGE/SKILLS/EXPERIENCE/SPECIAL REQUIREMENTS

· Appropriate telephone techniques and etiquette.
· Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
· Remain positive in stressful situations when handling a customer conflict.
· Work independently or as a member of the team when necessary.
· Work in a busy, active, lively environment that can be challenging.
· Pay exceptional attention to detail.
· Follow warranty guidelines and how to accurately apply them.
· Good computer skills essential.
· Previous experience with Kerridge/PSA would be beneficial.
· High level of accuracy and attention to detail essential.

HOURS OF WORK:

· Monday to Friday 7.00 am to 5.00pm, i.e. 45 hours per week, 1 hour lunch (unpaid).