Parts Advisor job
Parts Advisor
Job Details
Job Description
- Assist both customers and Technicians in identifying and sourcing the correct parts efficiently
- Maintain accurate records of parts inventory using Microsoft Excel and other organisational tools
- Process incoming and outgoing parts orders, ensuring timely delivery and stock accuracy
- Provide excellent phone etiquette when communicating with customers and suppliers
- Support maintenance activities by organising parts for repairs and servicing
- Keep the parts department clean, organised, and well-stocked
- Liaise with other departments to coordinate parts availability and delivery schedules
- Offer advice on maintenance procedures related to parts when required
- Liaising with the workshop to ensure the correct parts are available
- Building relationships and delivering a first-class service to our customers
- Technical knowledge of Vans/Trucks
- Experience of delivering customer service to a high standard
- Excellent communication and interpersonal skills
- Good organisation skills with the ability to work under pressure
- Good IT skills, experience of working with Parts systems would be an advantage.
- Knowledge of dealer systems such as ADP Autoline (Kerridge/Keyloop) would be an advantage.
- Previous parts department experience, ideally with a main dealer
- Performance-based bonus scheme
- 24 days’ annual leave, plus bank holidays on top
- Company pension (Royal London) via a salary sacrifice scheme
- £20,000 death in service benefit
- Free staff parking
- Access to onsite gym
- Access to free, independent advice on finance, health, and wellbeing
- Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
- Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.
Work Location: In person
- Cycle to work scheme
- Free parking
- On-site gym
- On-site parking
- Sick pay
Additional Benefits
- Company Pension
- Bonus Scheme
- Death in Service Cover
About the Company
SAGA Truck and Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. Owned by RCM, a European distributor of multiple brands including Mercedes-Benz, Toyota, Lexus, Porsche and Bénéteau. SAGA has sites across East Anglia, Hertfordshire, Essex and Kent, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.
We provide a full suite of aftersales services to keep your commercial vehicles performing at their best. Our expert team offers overnight servicing & MOTs, truck inspections, genuine parts & accessories, body repair and service contracts. All to minimise your downtime in the most efficient and cost-effective way possible.
At SAGA we follow one simple mission - to ensure our customers always receive the best possible care, wherever they are in their journeys. We understand that to achieve this, we need to attract and retain the best people. We foster a culture where everyone feels valued and respected for their contributions.
SAGA Values
We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.
Respect – forms the foundation of our relationships—between colleagues, partners, and customers - ensuring trust and collaboration in everything we do.
Passion – fuels our commitment to excellence, inspiring us to go above and beyond in delivering outstanding service and solutions.
Performance – is at the heart of our ambition, pushing us to continuously innovate and achieve new milestones. We celebrate these values that unite us and drive us forward - together, towards a bright future.
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