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Parts Advisor job

Parts Advisor

SAGA Truck and Van 19-20 Kennet Road, London, DA1 4QN, GB
Dependent on Experience per year
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Job Details

Hours: Monday to Friday
Contract: Full-Time
Department: Parts

Job Description

Job Description:

Location: Dartford
Salary: £31,590 - £35,100 per annum depending on experience
Hours: 45 hours per week
Monday to Friday 8am to 6pm
Alternating Saturdays 8am to 12pm

We are seeking a dedicated and organised Parts Advisor to join our team. The successful candidate will be responsible for managing parts inventory, assisting customers, and ensuring smooth communication between departments. This role offers an excellent opportunity for individuals with strong organisational skills and a passion for automotive or maintenance-related industries. Multilingual or bilingual abilities are highly desirable to better serve our diverse customer base.

Responsibilities and Duties:

  • Assist both customers and Technicians in identifying and sourcing the correct parts efficiently
  • Maintain accurate records of parts inventory using Microsoft Excel and other organisational tools
  • Process incoming and outgoing parts orders, ensuring timely delivery and stock accuracy
  • Provide excellent phone etiquette when communicating with customers and suppliers
  • Support maintenance activities by organising parts for repairs and servicing
  • Keep the parts department clean, organised, and well-stocked
  • Liaise with other departments to coordinate parts availability and delivery schedules
  • Offer advice on maintenance procedures related to parts when required
  • Liaising with the workshop to ensure the correct parts are available
  • Building relationships and delivering a first-class service to our customers

What we are looking for:

  • Technical knowledge of Vans/Trucks
  • Experience of delivering customer service to a high standard
  • Excellent communication and interpersonal skills
  • Good organisation skills with the ability to work under pressure
  • Good IT skills, experience of working with Parts systems would be an advantage.
  • Knowledge of dealer systems such as ADP Autoline (Kerridge/Keyloop) would be an advantage.
  • Previous parts department experience, ideally with a main dealer

Our Company Benefits:

When you join us you'll have access to a comprehensive benefits package including:

  • Performance-based bonus scheme
  • 24 days’ annual leave, plus bank holidays on top
  • Company pension (Royal London) via a salary sacrifice scheme
  • £20,000 death in service benefit
  • Free staff parking
  • Access to onsite gym
  • Access to free, independent advice on finance, health, and wellbeing
  • Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
  • Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.

This is an exciting time to join SAGA Truck and Van if you feel like you are ready for the challenge, hit apply today! We look forwards to reading your application.

If you can bring the skills to deliver an exceptional level of service then we want to hear from you, please visit our website www.rcm-saga.uk for more information or apply online with Indeed.

SAGA is committed to continuing its policy of equality in all aspects of employment and service delivery.

Job Types: Full-time, Permanent
Pay: £31,590.00-£35,100.00 per year
Work Location: In person

Benefits:

  • Cycle to work scheme
  • Free parking
  • On-site gym
  • On-site parking
  • Sick pay

Additional Benefits

  • Company Pension
  • Bonus Scheme
  • Death in Service Cover

About the Company

SAGA Truck and Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. Owned by RCM, a European distributor of multiple brands including Mercedes-Benz, Toyota, Lexus, Porsche and Bénéteau. SAGA has sites across East Anglia, Hertfordshire, Essex and Kent, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.

We provide a full suite of aftersales services to keep your commercial vehicles performing at their best. Our expert team offers overnight servicing & MOTs, truck inspections, genuine parts & accessories, body repair and service contracts. All to minimise your downtime in the most efficient and cost-effective way possible.

At SAGA we follow one simple mission - to ensure our customers always receive the best possible care, wherever they are in their journeys. We understand that to achieve this, we need to attract and retain the best people. We foster a culture where everyone feels valued and respected for their contributions.

SAGA Values

We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.

Respect – forms the foundation of our relationships—between colleagues, partners, and customers - ensuring trust and collaboration in everything we do.

Passion – fuels our commitment to excellence, inspiring us to go above and beyond in delivering outstanding service and solutions.

Performance – is at the heart of our ambition, pushing us to continuously innovate and achieve new milestones. We celebrate these values that unite us and drive us forward - together, towards a bright future.

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