closed 6th Jul 2026
IT Service Desk Analyst job
IT Service Desk Analyst
Job Details
Job Description
Salary: Starting from £25,000
Location: Milton Keynes – Hybrid working
- Hybrid working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
In this role you will:
- Act as the first point of contact for IT incidents and service requests.
- Log, prioritise and manage support tickets within the IT Service Management system.
- Resolve first-line support issues and escalate more complex incidents to appropriate teams.
- Monitor ticket progress and keep users informed to ensure service level targets are met.
- Liaise with users and technical support teams to facilitate timely issue resolution.
- Maintain IT support documentation and contribute to the knowledge base.
- Identify recurring issues and support service improvement initiatives.
- Ensure compliance with IT security, governance and company policies.
- Provide professional, customer-focused support at all times.
- Support user onboarding, account administration and equipment setup as required.
Process improvement – the ability to critically evaluate and refine existing processes, assess the wider impact of potential improvements, and implement changes that enhance efficiency, effectiveness, and overall outcomes.
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
Additional Benefits
- Company Pension
- Bonus Scheme
- Private Healthcare
About the Company
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
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