closing in 10 days (20th May 2025)
Customer Contracts Coordinator job
Job Details
Job Description
Job details
- Serve as the first point of contact for both internal and external customers via telephone, email, and written correspondence.
- Provide timely and accurate finance quotes for the full range of financial products, ensuring alignment with KPIs and SLAs.
- Generate contractual documents for all financial products in accordance with company procedures, ensuring accuracy.
- Process signed contract documents in the system and handle payment of vehicle invoices, including maintaining Salesforce and other company records.
- Process approved requests for early settlements, terminations, insurance losses, and any contractual changes, ensuring that system records and tracker spreadsheets accurately reflect these updates.
- Proactively manage the end-of-lease process for all vehicles, including customer communication to ensure timely returns and/or terminations as needed.
- Customer focussed - enthusiastic about delivering an exceptional service through pro-active communication.
- Organised - able to simultaneously track and progress multiple cases.
- Diligent - accurately conduct a range of administrative duties.
- Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
- Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
About the Company
At MAN Financial Services we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
MAN Financial Services is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
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