Credit Collections Apprentice job
Credit Collections Apprentice
Job Details
Job Description
Location: Warwick CV34 5YA,
Salary: Up to £21,000 depending on experience
Volvo Financial Services is a vital part of that journey, supporting Volvo Group customers and dealers across the UK and Ireland. Responsible for financial solutions that help businesses invest, grow, and move forward with confidence.
Reporting directly to the Collections Manager, you will work alongside two Senior Collections Officers and a Collections Officer. You will be supporting the day-to-day running of the Collections department, combining customer contact, account maintenance and account administration. You will also collaborate with a range of internal teams across the Group, including Credit, Customer Service and Finance.
What you will do
- Contact customers by telephone and email to discuss overdue balances and agree on suitable next steps
- Assist with managing direct debit mandates, amendments and cancellations.
- Investigate payment issues, reconcile accounts and help resolve queries and disputes
- Raise unresolved cases and collaborate with other departments to resolve issues
- Assist with reporting, unallocated payments, and other routine operational tasks
- Contribute ideas to process improvement and digital tools, including Power Platform solutions
Who are you?
- GCSE grade 4, or equivalent, in Maths and English
- Confident in both verbal and written communication
- Comfortable having difficult conversations.
- Detail-focused and willing to investigate issues thoroughly
- Comfortable using Microsoft Office and Excel with an interest in learning new systems
- Experience in customer service is an advantage, but not necessary
What we can offer:
- Pension scheme: We offer a matched pension scheme of up to 5% of your salary.
- Healthcare Coverage: Access to healthcare coverage through Bupa,
- Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
- Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
- Discounts on various purchases: Enjoy savings on shopping vouchers and cinema tickets
- Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
- Free on-site Gym
Additional Benefits
- Company Pension
- Private Healthcare
About the Company
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.
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